FAQs

1. Orders

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Once your order is confirmed, you will receive a confirmation email.

Q: Can I change or cancel my order after placing it?
A: If your order has not yet been processed or shipped, please contact us immediately at support@aminline.shop or call +33 2 98 38 16 08.

2. Shipping

Q: Where do you ship?
A: We currently ship to France and the United Kingdom.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Delivery takes approximately:

• France: 2–5 business days

• United Kingdom: 3–7 business days

Q: How can I track my order?
A: Once your order has been dispatched, you will receive a tracking number by email.

3. Returns & Refunds

Q: What is your return policy?
A: You can return most items within 14 days of delivery, provided they are unused, in their original packaging, and in resalable condition. See our Refund & Return Policy for full details.

Q: How do I request a return?
A: Contact us by email or phone with your order number. We’ll provide return instructions.

Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.

4. Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shopify Payments.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed through trusted third-party providers. We never store your full payment details.

5. Customer Support

Q: How can I contact you?
A: You can reach us at:

• Email: support@aminline.shop

• Phone: +33 2 98 38 16 08

• Address: 7 Quinquis Izella, 29830 Plouguin, France

Our team is here to help during regular business hours.